Automation of business processes
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AI AutomationWhat is Business Process Automation?
Any business consists of processes: hiring an employee, processing an order, paying bills. If these processes consist of clear, repeatable steps ("if A, then do B"), they can be automated.
BPA works as an invisible conveyor: • The client fills out a form on the website • The data automatically creates a card in CRM • The manager receives a notification in Telegram • An email confirmation is sent to the client
All this happens instantly, 24/7, without the human factor.
How does it work?
Modern automation often does not require writing code from scratch. APIs and No-Code platforms (Make, Zapier, n8n) are used, which combine different applications (for example, Gmail, Slack and Google Sheets) into a single chain of actions.
Examples of automation
When the candidate is transferred to the "Hired" status, a corporate mail is automatically created, accesses are generated and a welcome letter is sent.
The system itself collects invoices from the post office, recognizes the amounts and enters them into the financial system for payment.
After the purchase, the system automatically creates a TTN for delivery and sends the customer a track number.
/ FAQ
BPA is a comprehensive automation of the entire process (often through an API). RPA are bots that imitate human clicks on the screen to work with old programs.
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