AI agents
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AI AutomationWhat are AI agents?
An AI agent is the next level after chatbots. If the chatbot works according to a script, then the agent has a goal and decides how to achieve it.
- Autonomy - works without constant human control
- Goal-orientation - has a specific task and steps towards its fulfillment
- Access to tools - can call API, search databases, send messages
- Memory - remembers the context of a conversation or a task
An agent is a digital employee. He does not get tired, does not forget and works 24/7. At Ople Agency, we develop AI agents for application processing, customer support and the full cycle of communication.
How does an AI agent work?
The agent receives a task. Analyzes it. Breaks into steps. Performs each step, checks the result and moves on to the next. If something goes wrong, it adapts. Technically, this is LLM + a set of tools (API, databases, email) + decision-making logic.
Options for using AI agents in business
The agent receives the application, qualifies the client for 5 questions, records it in CRM. The response time is 30 seconds instead of 3 hours.
The agent answers questions, finds information in the knowledge base. Closes 80% of appeals independently.
Collects data from various sources, forms a daily report and sends it to Telegram. Every morning at 9:00.
Segments the base, generates personalized letters. Open rate increases by 15–25%.
/ FAQ
The chatbot works according to a script. An AI agent thinks: analyzes the situation, chooses a strategy, uses tools and achieves a result.
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